Payment and billing information

If you have questions about your policy or need to change your payment method, please contact your Wawanesa Insurance broker.

If you are facing any challenges with upcoming payments, please contact your broker who is ready to assist you.

You can find your policy number on your insurance policy and bill. Learn where to find these on your documents.

Our online payment system allows you to view your next payment and due date. You will also receive copies of your insurance documents by mail. If you haven’t received or have misplaced paper copies of your document, please contact your Wawanesa Insurance broker directly.

View your current balance by searching for your policy on our online payment system. It can also be found on your most recent insurance documents.

Your payment will be visible on the online payment system within 5 business days. If you don’t receive your payment within this timeframe, please contact your Wawanesa Insurance broker.

We’re very careful about how we handle your personal information; your privacy is very important to us. Every Wawanesa employee is responsible for respecting and protecting your information. Please see our Privacy Pledge for more details.

We've partnered with Chase Merchant Services, a service that specializes in secure online payments. We don’t collect or retain any of the credit card information you enter online.

Much like your personal information, we take the protection of your credit card information very seriously. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access.

If you are unable to access your information through our website, please contact your Wawanesa Insurance broker for assistance.

Yes. However, you must make a separate online credit card payment for each Wawanesa policy. We’re unable to combine multiple policy payments online.

Yes. Once the online credit card payment is approved, a payment confirmation will be displayed. You’ll have the option to send this to yourself via email.

Please contact your Insurance Broker to make changes to your payment plan.

Payment plans may be subject to eligibility.

No, we’re unable to accept payments on behalf of Wawanesa Life at this time.

If a refund is due, a cheque will be mailed to you within 20 business days. If you have not received an expected refund within that time period, please contact your Wawanesa Insurance broker.

No. If a refund is due, a cheque will be mailed to you within 20 business days. If you haven’t received your refund within this timeframe, please contact your Wawanesa Insurance broker.

You can have claims payments deposited directly to your bank account via direct deposit or Electronic Funds Transfer (EFT). We can also provide you with a cheque.

When you register for EFT, your claim payments will be deposited directly to your bank account. Prior to payment, you’ll receive a payment advice email via claimpayment@wawanesa.com. This email will not contain any of your personal information and will be securely delivered.

Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Once the amount is determined, your payments will be deposited into your bank account within 2-3 business days.

Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Keeping your financial information safe and secure is our highest priority. We’ve implemented high standard security technology to protect your financial data.