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Claim information

We're here to ensure your claim is handled with ease and care

To ensure your claim payments are not impacted by the Canada Post strike, please sign up for Electronic Funds Transfer by calling us at 1-844-WAWANESA (929-2637).

I've experienced a loss! How do I submit a claim?

What steps should I take after submitting my claim?

  • Contact police about burglaries, thefts, and accidents that involve injuries or damage to property.
  • Protect yourself from further damage by making temporary repairs as necessary. Keep your receipts.
  • If you have a Wawanesa personal property or auto policy, you can use our Claims Central platform to share files, communicate with your adjuster, and track your claim in real time. Reach out to your Wawanesa Claims Adjuster for access.

What additional information may need to be supplied?

After your claim is submitted, the following documents may be needed to support your insurance claim. Your claim adjuster can guide you through the process.

Severe weather event guidance

Has your property been impacted by a severe weather event? Here's what you can do to prepare for your claim:

  • Photograph any damage you can see and take notes about the details (date, time, location, etc.) to share with your claims adjuster.
  • For damages due to water, make note of where the water is coming from (sewer back up, drain, plumbing, window, door, roof, etc.). Take pictures if it’s safe to do so.
  • Keep any damaged items and set them aside to show your claims adjuster. Photograph and make a list of any contents that have been damaged, especially for items that may have been bagged up and put outside.

Claim Service Guarantee

At your request, we may recommend repair shops or contractors in your area which we are confident will provide you with the quality claim repairs you deserve. We'll guarantee the workmanship of those claim repairs.

You maintain the right to choose your own repair shop or contractor in the event of a loss.

How do I get paid out for my claim?

For information about options for having your claim paid out visit our FAQ to see answers to questions about claim payments.

Canada claim guides (excluding Québec)

Québec claim guides