Frequently asked questions
Claims
Severe weather event guidance
Has your property been impacted by a severe weather event? Here's what you can do to prepare for your claim:
- Photograph any damage you can see and take notes about the details (date, time, location, etc.) to share with your claims adjuster.
- For damages due to water, make note of where the water is coming from (sewer back up, drain, plumbing, window, door, roof, etc.). Take pictures if it’s safe to do so.
- Keep any damaged items and set them aside to show your claims adjuster. Photograph and make a list of any contents that have been damaged, especially for items that may have been bagged up and put outside.
How do I report a claim?
To report a claim, call 1-844-WAWANESA (929-2637). You can call us at any time: 24 hours a day, 7 days a week, 365 days of the year.
How do I get information about my claim?
If you have a Wawanesa personal property or auto policy, you can use our Claims Central platform to share files, communicate with your adjuster, and track your claim in real time. For access, please contact your Claims Adjuster directly by phone or email. Your adjuster can also assist you with any other policy types or inquiries.
Policy Information
How do I get a quote?
At Wawanesa, we work with dedicated Brokers to provide policyholders with information and advice about our insurance products and services. To obtain a quote, you need to contact a Broker to discuss your particular insurance needs.
If you do not already have a Broker, please visit our Find a Broker page to find a Broker near you.
Why does my policy document look different?
We’ve redesigned policy documents so they’re easier to understand. This is part of a technology platform upgrade being implemented in stages across the country. For details on the changes, please refer to your statement insert or visit our New Policy Documents page.
Where do I find my broker's information?
Your broker’s information can be found on the first page of your policy documents, located in the top right corner. You can also search for your broker by name or address in our Broker Directory.
How do I update or make changes to my policy?
Please contact your broker to make changes to your policy or update your personal information.
How can I get more information about my policy?
Your Broker can help to explain or answer any questions you have about your policy, including coverage, products, and premium/rate inquiries. Your Broker’s contact information can be found on the cover page of your policy documents.
How can I get a copy of my policy?
You can download a copy of your policy wordings online, anytime. For any document requests – for example, a copy of your policy package including declaration or wordings, Proof of Insurance (pink slip), Liability Card, or a Letter of Experience – please contact your broker directly.
When do I need to update my policy?
We recommend that you review your policy on an annual basis with your Broker to ensure your insurance coverage continues to meet your needs. You should also contact your Broker to update your policy any time you make significant changes, including when you:
- move or change your address, contact, and/or billing information.
- buy or sell a vehicle.
- add a licensed driver in your household.
- change how you use your vehicle (for example, you start using it for business purposes).
- plan to renovate your home.
- acquire new costly items for your home.
- start a home-based business.
How do I make a payment?
You can pay your invoice in a wide variety of ways: telephone banking, online banking, cheque, credit card payment, or a Monthly Automatic Chequing (MAC) Plan are all acceptable forms of payment. Please see our Billing and Payment page for more specific questions about how to make a payment.
How do I cancel my policy?
If you have questions about your policy renewal or would like to inquire about cancelling your policy, talk to your Broker. Your Broker’s contact information can be found on the cover page of your policy documents.
General Information
What if I want to change Brokers, but stay with Wawanesa?
If you would like to remain a Wawanesa customer but make a change to your Broker, you need to sign a Letter of Brokerage with the new Broker, who will then ensure your insurance policy stays with Wawanesa at renewal.
How do I file a complaint?
If you’re unhappy with the products or service provided by Wawanesa or our partners, we want to hear from you. Please see our Concerns and Complaints page for ways to get in touch with us to share your concerns.
Accessibility
If you have a question or complaint regarding our accessibility policies or procedures, please email us at TalkToUs@wawanesa.com.
We are always looking to improve. If you can't find what you are looking for, contact us.